Rated 4.9 by 90+ Charlotte businesses
Cortex Charlotte looks after your help desk, cybersecurity, backups and network for one steady monthly fee, with technicians who know how Charlotte offices and their financial clients work.
A typical Charlotte office relies on a copier company, an internet provider, a software reseller and a colleague who is good with computers. When something fails, each points at the next. With Cortex Charlotte one team is responsible for all of it, from password resets to the firewall.
We check your systems daily, fix small faults before they grow and send a short monthly report listing what we did. Here is how managed IT services work in practice.
Your team reaches an actual technician by phone, chat or email, and most requests are finished while they wait. We document your office early, so nobody explains the setup twice.
Already have an IT person? Co-managed IT gives them backup. Only need help with one issue? Start with IT support services.
Your people work from towers, converted mills and home offices across the metro. Remote help reaches every desk in minutes, and a technician drives out when hands-on work is needed.
Banks, law firms and professional services in the Uptown towers share risers, badge systems and strict maintenance windows. Managed IT here means coordinating with building management, supporting Lynx and I-77 commuters and meeting the security standards financial clients expect.
Fintech startups, design firms and breweries in South End converted warehouses grow fast and rearrange often. Managed IT keeps onboarding repeatable, Wi-Fi strong in open spaces and guest networks separate.
Studios, creative agencies and small professional offices in NoDa’s older buildings deal with limited wiring and tight budgets. A managed plan covers help desk, backups and security for one monthly fee.
Corporate offices, wealth managers and medical groups around Ballantyne handle sensitive financial and patient data. Managed IT adds encrypted devices, documented controls and backups that auditors accept.
Private banks, insurers and boutique firms in SouthPark expect discretion and fast support. Managed IT keeps client records protected and gives small teams the backing of a large IT department.
Research teams, technology companies and healthcare groups near the university run grant data and patient systems. Managed IT supplies access control, monitoring and documentation for reviewers.
Contractors, clinics and growing service firms north of the city often run lean teams across several sites. Managed IT keeps them connected and protected without a full-time hire.
Medical practices, retailers and small firms along the south and east edges depend on a handful of critical systems. Managed IT keeps them patched, backed up and supported.
From the first call to a fully supported office, usually within a month.
A short call and a review of your devices, network, backups and security basics, with a written summary of what works and what is risky.
A clear monthly price per user, what is included and what happens in the first 90 days. Nothing is signed yet.
Your team moves over in stages without downtime. Every login, device and vendor is documented and handed to you.
Charlotte companies usually take one of three routes with IT. This is how they compare on cost, coverage and the weak spots that only show when something fails.
| Topic | Cortex Charlotte | In-House IT Hire | Break-Fix IT |
|---|---|---|---|
| Monthly cost | One fee per user | Salary, benefits & tools | Invoice after invoice |
| Who answers | A full help desk | One employee | Whoever is free |
| Evenings & weekends | Monitored around the clock | Rarely anyone | Not covered |
| Time off | Fully covered | Support stops | Not applicable |
| Security & audit papers | Documented & current | When time allows | Rarely kept |
| Documentation | Written down & yours | Mostly in one head | Rarely kept |
| Time to start | 2 to 4 weeks | 2 to 3 months to hire | Same day, every time |
Our old provider answered tickets the next day. Now someone picks up right away and most problems are fixed on the first call. The weekly IT complaints in our office stopped.
We changed providers right before an audit and were nervous. Everything kept working through the three weeks it took, and every login was documented at the end.
Repairs used to arrive as separate invoices. Now it is one monthly amount, a short report and a conversation about upgrades before anything fails. Budgeting for IT takes minutes.
Offices across the metro: Uptown, South End, NoDa, Ballantyne, SouthPark, University City, Lake Norman, Matthews and Concord. Most problems are solved remotely, and a technician visits when hardware, Wi-Fi or cabling needs hands-on work.
A help desk for your staff, updates for every device and app, security monitoring, backups that are test-restored, network management and regular planning, all for one fee per user each month. See managed IT services for each part.
Most offices pay a fixed monthly fee per user. It depends on people, devices and security needs, and you see it in writing after a free assessment. The Charlotte pricing guide shows typical ranges.
Yes. Banks, advisors and fintech companies expect documented controls, encrypted devices and tested backups. A managed plan includes them and the paperwork that shows them.
Yes. With co-managed IT your own person stays in charge, and we add help desk capacity, round-the-clock monitoring and cover for time off.
Two to four weeks for most offices. We document accounts, devices and passwords first, then move support over in steps so your team keeps working.
Mostly teams of 5 to 150 people: law and accounting firms, fintech startups, medical groups, logistics companies and growing offices that want a dependable IT team without hiring one.
November 6, 2026
What Charlotte offices pay per user for managed IT, three sample budgets from Uptown to Ballantyne and the costs missing from the first quote.
Read the guideNovember 3, 2026
A checklist for comparing Charlotte IT providers, the questions that expose weak answers and a 30-day plan for switching without downtime.
Read the guideOctober 31, 2026
First-year costs for a 25-person Charlotte office, a calculator for your own numbers and a clear verdict on when hiring still wins.
Read the guideA free assessment shows what works, what is risky and what it would cost to fix.